At Brand Magnet, we prioritize customer satisfaction and aim to provide a seamless experience with our services. However, we understand that there may be instances where refunds or returns are required. Below are the terms of our Refund and Returns Policy:
1. Refund Eligibility
- You are eligible to request a refund within 4 days from the date of your subscription or purchase.
- Refunds will be issued only to the original payment method used at the time of purchase.
2. How to Request a Refund
To initiate a refund, follow these steps:
- Contact our support team at [email protected] with your order details, including the transaction ID, date of purchase, and reason for the refund request.
- You may also call us at +91 83800 67005 for assistance.
- Our team will review your request and determine if it falls within the eligible time frame and criteria.
3. Processing Refunds
- Once your refund request is approved, the refund will be processed within 7 to 10 business days.
- You will receive an email confirmation once the refund has been processed.
- Please note that depending on your payment provider, the time it takes for the refunded amount to reflect in your account may vary.
4. Non-Refundable Items
- Refunds are not available for services that have been used extensively or beyond the trial period (if applicable).
- Refunds will not be processed after the 4-day refund window has expired.
- Any promotional or discounted purchases may not be eligible for refunds unless stated otherwise.
5. Refund Rejection
We reserve the right to reject refund requests under the following circumstances:
- Misuse of the app or violation of our terms of service.
- Multiple refund requests for the same product.
- Subscriptions or purchases made beyond the 4-day eligibility window.
6. Returns Policy
As Brand Magnet is a digital service, there are no physical returns. Refunds will be handled solely based on the policy outlined above.
7. Changes to the Policy
We reserve the right to update or modify this policy at any time. Any changes will be communicated on our website, and the updated policy will apply to new purchases and subscriptions.
For any questions or assistance regarding our Refund and Returns Policy, please contact our support team:
- Email: [email protected]
- Phone: +91 83800 67005